Booking & cancellations

Requesting an appointment

Choose your service, barber and available time, then enter your contact details and review your request. Prices are shown in pounds sterling. Appointment times use UK local time (Europe/London).

Submitting the form gives you a reference number. Your request remains pending until the salon confirms it. Keep your reference and make sure your contact details are correct.

Confirmation and contact

The salon can contact you using the details on your request. Automated booking emails and reminders are not currently sent, so do not rely on receiving an automatic email. For confirmation or an update, contact info@crewshillbarbers.co.uk with your name, reference and appointment date.

Prices and payment

Payment is made at the salon. We do not take online payments or deposits when you book. The service selection shows the price and the time reserved for your appointment.

If a different service is needed, we will discuss the service, price and timing with you before proceeding.

Changing or cancelling

Please email info@crewshillbarbers.co.uk if you need to cancel or rearrange. Give 24 hours’ notice where possible, so we can offer the time to someone else. You can still cancel with less notice; let us know as soon as you can.

Include your name, booking reference and appointment date, and say clearly whether you want to cancel or request a different time. A clear cancellation takes effect when it reaches our inbox; you do not need to wait for a reply for it to count. Keep a copy of your message. A replacement appointment depends on availability and needs the salon’s confirmation.

Messages sent outside opening hours may be read on the next day we are open. There is no self-service cancellation link at present.

Late arrivals and missed appointments

Please arrive on time and let us know if you expect a delay. If you are more than 10 minutes late, we may need to rearrange your appointment to avoid delaying the next customer. This is not an automatic cancellation rule or a guaranteed grace period; even a shorter delay can affect a short service.

We will discuss the options before changing the service or its price. If you miss an appointment, contact us to arrange another available time.

There is no cancellation, late-arrival or no-show fee. We do not take a deposit or make an automatic card charge.

If we need to make a change

If we need to change or cancel your appointment, we will contact you using your booking details and offer an alternative where available. You do not have to accept a different time or barber, and you can cancel without a charge.

Questions

Contact info@crewshillbarbers.co.uk for help with a booking. Our privacy notice explains how we use your information.

Nothing in these conditions limits your statutory consumer rights.